Frequently Asked Questions (FAQs)
Do you work on weekends?
No. However, we do take some calls and answer some emails for paying customers (at our discretion) on Saturday and Sunday, but we do not allow customers to pick up watches on the weekend unless they have a previous appointment. Most of our watches are kept at an off-site safe which closes on Friday, so we would have to know before Friday at 4:30PM so we can get the watch out of the safe for a weekend transaction. Orders placed after the cut-off time will have to be processed following Monday, with the exception of bank holidays. If we happen to have the watch in our safe, we might be able to get it out for you if it’s not currently being serviced and polished.
We do buy Swiss watches such as Rolex, Breitling, Cartier, Panerai, Omega, Audemars Piguet, Patek Philippe, IWC etc with cash. So if it’s the weekend and you want to sell one of the brands above, give us a call we’ll get you cashed out on the spot!
Can I come over and try on some watches?
Yes, however we ask that our customers view our virtual showroom on Jaztime.com first. Not every watch is in stock, but almost every watch has 20 or more pictures where you can view the watch from every angle. After you’ve decided on which watch you want give us a call and we’ll be happy to sell you the watch. Since not every watch is in stock (some watches are on memo, consignment, being serviced or repaired etc…) we’ll need to send a worker to retrieve it from the vault, get it off memo to show it to you, or order the watch from our network of more than 100 dealers worldwide. So we ask that you come with the intent to purchase, meaning you have the funds on your person when you come.
For brand new watches, we ask that you go to the nearest authorized dealer where they generally have thousands of watches in every size, color, and configuration available. Once you’ve decided which watch suits your preferences, give us a call and let us beat their price!
Do you charge Sales Tax?
We charge sales tax only in California. No sales tax outside of California.
What is the deposit for? Is it refundable?
No, all deposits are non-refundable and non-transferable. That means that if you send us a deposit for a particular watch but later decide that you don't want it anymore you would forfeit the deposit and you cannot apply it toward a different watch. Your deposit is only valid toward the watch that you left the deposit for. For example: If you leave a $700 deposit for a Rolex then decided that you did not want it anymore for whatever reason we would not return the deposit. The reason is because when you leave us a deposit we take the watch offline and reserve it specifically for you, we stop taking offers on it and lose out on any potential sales or trades of that watch. If you put a deposit on a watch that we needed to order, custom configure for you, whether it's on our website or not we would order the watch and the parts needed and begin configuring it for you once we received your deposit. Should you decide that you don't want it any longer your deposit is non-refundable and non-transferable because we have already either started to assemble your watch or have already ordered it from our supplier. Once we do that we cannot return your watch or the parts and therefore we now need to stock it.
We accept wire transfer deposits only, which are non-refundable and non-transferable.
Deposits are valid for a maximum of 30 days. You have 30 days after you have been notified that your watch has arrived to make the remaining payment in full. If you fail to do so on the 31st day you lose your deposit.
The only case in which we allow a refund or the transfer of a deposit is if we cannot fill the order. For example you ordered a Rolex Submariner green but we got you a Rolex Submariner black.
Please be certain you want a watch before leaving a deposit.
Why don't you accept Credit Card or Paypal?
Previously we would accept paypal and credit card for online transactions, however due to the increase in online fraud we no longer accept paypal or credit card online.
Credit card fees add several hundred dollars to the price of the watch, which was passed onto the customer. Since we got rid of the online credit card payment method and accept wire transfer only, we decreased the prices of all our watches and now pass that savings to the customer. A win-win for everyone
For example, if the watch was previously $10,099 on our website with the option of paying with credit card, we have decreased it to $9699 via bank wire. A savings of $400!
Do you match prices?
Yes! With the following conditions:
1. Must be a USA dealer, no private parties, and no international sellers
2. Must be for the same item, with same color, and condition (e.g.: Rolex White Datejust 116334 Brand New)
3. Must be in stock and ready to ship
Will my Brand New Rolex come with the original stickers because some of your photos show the stickers?
No. As of 2018 all brand new Rolex watches come from the authorized dealer without stickers. The pictures that we have of brand new Rolex watches may have been taken before 2018 which is why the listing shows the stickers, in other words they are stock photos. When you order a brand new Rolex we get you the freshest one with the latest warranty possible and since all Rolex watches of the same model are identical and all Rolex watches after 2018 have stickers removed there is no reason to retake pictures of the watches without stickers.
Do you take the stickers off your brand new BMW? When you buy a brand new pair of shoes, computer, or TV from amazon or best buy do you expect that the image you see in the listing is exactly the one you will receive? Of course not, they are stock photos. That company probably sells 5 of those TV's per day and all of them are brand new and identical, so it makes no sense to send you that exact TV that was in the photo, besides who would want the TV in that photo which could be 3 or 4 years old. Wouldn't you want the freshest TV with the newest warranty? Same goes for Rolex watches. You pay for it, and then we order you the freshest one possible, no stickers.
Contact us if you have questions: